Step 5: Check the software
1.
Make sure that the product software is installed correctly.
2.
Verify that you have installed the print driver for this product. Check the program to make sure that
you are using the print driver for this product.
HP LaserJet Pro 400 Printer M401 series
HP LaserJet Pro 400 Printer M401 series - Step 5: Check the software
- HP LaserJet Pro 400 Printer M401 series
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- Step 5: Check the software
HP LaserJet Pro 400 Printer M401 series - Step 5: Check the software
HP LaserJet Pro 400 Printer M401 series > Step 5: Check the software
- Product introduction
- Paper tray
- Print
- Supported printer drivers (Windows)
- Change print-job settings (Windows)
- Change print-job settings (Mac OS X)
- Print tasks for Windows
- Use a printing shortcut (Windows)
- Create a printing shortcut (Windows)
- Automatically print on both sides with Windows
- Manually print on both sides with Windows
- Print multiple pages per sheet with Windows
- Select the page orientation (Windows)
- Select the paper type (Windows)
- Print the first or last page on different paper (Windows)
- Scale a document to fit page size (Windows)
- Create a booklet (Windows)
- Print tasks for Mac OS X
- Use a printing preset (Mac OS X)
- Create a printing preset (Mac OS X)
- Automatically print on both sides (Mac OS X)
- Manually print on both sides (Mac OS X)
- Print multiple pages on one sheet of paper (Mac OS X)
- Select the page orientation (Mac OS X)
- Select the paper type (Mac OS X)
- Print a cover page (Mac OS X)
- Scale a document to fit page size (Mac OS X)
- Create a booklet (Mac OS X)
- Additional print tasks (Windows)
- Additional print tasks (Mac OS X)
- Create archival-quality prints
- Use HP ePrint
- Use AirPrint
- Walk-up USB printing
- Manage and maintain
- Use the HP Reconfiguration Utility to change the product connection
- Set up HP Wireless Direct Printing
- Use HP Web Services applications
- Configure IP network settings
- HP Device Toolbox (Windows)
- HP Utility for Mac OS X
- HP Web Jetadmin
- Product security features
- Economy settings
- Print when a toner cartridge is at estimated end of life
- Store and recycle supplies
- Replacement instructions
- Memory
- Update the firmware
- Solve problems
- Solve problems checklist
- Step 1: Make sure that the product is set up correctly
- Step 2: Check the cabling or wireless connection
- Step 3: Check the control panel for error messages
- Step 4: Check the paper
- Step 5: Check the software
- Step 6: Test print functionality
- Step 7: Check the toner cartridge
- Step 8: Try sending a print job from a computer
- Restore the factory-set defaults
- Control panel help system
- Interpret control panel messages
- Control panel message types
- Control panel messages
- 10.x000 Supply Error
- 49 Error Turn off then on
- 50.x Fuser Error Turn off then on
- 51.XX Error Turn off then on
- 54.XX Error Turn off then on
- 55.X Error Turn off then on
- 57 Fan error Turn off then on
- 59.X Error Turn off then on
- 79 Error Turn off then on
- 79 Service error Turn off then on
- Black cartridge low
- Black cartridge very low
- Cleaning
- Device error Press [OK]
- Door open
- Genuine HP supply installed
- Install black cartridge
- Invalid driver Press [OK]
- Jam in <location>
- Jam in Tray <X> Clear jam and then Press [OK]
- Load tray 1 <TYPE>, <SIZE>
- Load tray 1 PLAIN <SIZE> Cleaning Mode
- Load tray <X> Press [OK] for available media
- Load tray <X> <TYPE> <SIZE>
- Manual duplex Load tray <X> Press [OK]
- Manual feed <SIZE>, <TYPE> Press [OK] for available media
- Memory is low Press [OK]
- Misprint Press [OK]
- Print failure, press OK. If error repeats, turn off then on.
- Rear door open
- Remove shipping material from toner cartridge
- Replace black cartridge
- Supplies low
- Unexpected size in tray <X> Load <size> Press [OK]
- Unsupported black cartridge Press [OK] to continue
- Used black cartridge is installed Press [OK] to continue
- Paper feeds incorrectly or becomes jammed
- Clear jams
- Improve print quality
- The product does not print or it prints slowly
- Solve walk-up USB printing problems
- Solve direct connection problems
- Solve wired network problems
- Poor physical connection
- The computer is using the incorrect IP address for the product
- The computer is unable to communicate with the product
- The product is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The product is disabled, or other network settings are incorrect
- Solve wireless network problems
- Wireless connectivity checklist
- The product does not print after the wireless configuration completes
- The product does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or product
- Cannot connect more computers to the wireless product
- The wireless product loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Solve product software problems with Windows
- Solve product software problems with Mac OS X
- The print driver is not listed in the Print & Fax or Print & Scan list
- The product name does not appear in the product list in the Print & Fax or Print & Scan list
- The print driver does not automatically set up the selected product in the Print & Fax or Print & Sc
- A print job was not sent to the product that you wanted
- When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list
- You are using a generic print driver when using a USB connection
- Remove software (Windows)
- Remove software (Mac OS X)
- Solve problems checklist
- Supplies and accessories
- Index
HP LaserJet Pro 400 Printer M401 series
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